Contact Support

How do I link my account?

Open Slack or Microsoft Teams and send any message to Tabi AI.

If your account is not linked yet, Tabi AI will provide a secure link to connect your Tabi Connect account. This is a one-time setup process.

Why can't I use the app?

To access Tabi AI, you need:

• An active Tabi Connect account
• A Slack / Microsoft Teams integration seat assigned to your user
• Permission to access company data

If you do not have access, please contact your company administrator, Account Manager, or Business Analyst.

How do I request a freight quote?

Simply send a natural language request in chat.

Example:

Quote VAN Miami, FL to Atlanta, GA for SYSCO

You can also include pickup dates or additional shipment details for more accurate results.

How do I view historical rates?

Ask Tabi AI for historical data using a lane, customer, or time range.

Example:

Show historical rates from Miami to Dallas

How do I check shipment or load details?

Request shipment information directly by load ID.

Example:

Show details for load 12345

Can I use Tabi AI in channels or group chats?

Yes. Mention @Tabi in any Slack or Microsoft Teams conversation where the app has been added.

Example:

@Tabi quote reefer Chicago to Dallas for ABC

Each user maintains their own secure conversation context.

How long does conversation context last?

Tabi AI maintains conversation context for up to 4 hours, allowing follow-up questions without repeating all previous details.

After that period, a new request may require additional information.

Why didn't I get a response?

Possible reasons include:

• Tabi AI was not mentioned in a channel
• Your account is not linked
• You do not have an assigned seat
• Temporary connectivity issue
• Missing required request details

If the issue continues, please contact support.