Privacy Policy

Tabi AI, Slack & Microsoft Teams Integration
Last updated: April 2026

Tabi Tech Inc values your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, store, and protect data when you use the Tabi AI integration within Slack and Microsoft Teams.

What is Tabi AI?

Tabi AI is a freight intelligence assistant integrated with Slack and Microsoft Teams. It allows authorized users to request freight quotes, access historical shipment data, retrieve shipment details, and obtain business insights through natural language conversations directly within their workplace chat tools.

Information We Collect

When you use Tabi AI, we may collect the following information:

Account & Identity Data

• Slack user ID or Microsoft Teams user ID
• Name and email address (if provided by the platform)
• Linked Tabi Connect user account information

Message & Request Data

• Messages sent directly to Tabi AI
• Messages where Tabi AI is explicitly mentioned (@Tabi)
• Requests for quotes, shipment details, historical data, or insights

Technical & Usage Data

• Timestamps
• Response times
• Error logs
• Session identifiers
• Feature usage analytics

We do not monitor or collect messages from channels or conversations where Tabi AI is not directly engaged.

How We Use Your Information

We use collected information to:

• Authenticate and link your Tabi Connect account
• Process quote requests and freight-related queries
• Provide shipment, customer, and historical data responses
• Maintain short-term conversation context for follow-up questions
• Improve system performance and response quality
• Detect errors, misuse, or security risks
• Support analytics and product improvements

AI & Processing Providers

Tabi AI may use trusted cloud and AI infrastructure providers to process requests securely.

Current AI Infrastructure

• AI Model Provider: Amazon Bedrock / approved enterprise LLM providers
• Hosting Region: United States or approved cloud regions
• Secure API-based processing only

Data Protection Commitments

• Customer data remains logically isolated
• Data is never shared across customers
• Submitted data is not used to train public AI models unless explicitly authorized

Data Retention

Conversation Context

Active chat context may be temporarily stored for up to 4 hours to support follow-up requests and conversational continuity.

Analytics & Logs

Operational logs and anonymized analytics may be retained for troubleshooting, auditing, and service improvement.

Account Linking Data

Retained while your Tabi Connect account remains active or until unlinking is requested.

Data Sharing

We do not sell or rent your personal or company data.

We may share limited data only with:

• Trusted sub-processors required to operate the service (hosting, AI processing, monitoring)
• Legal authorities when required by law
• Your organization's administrators, according to internal permissions and account ownership

All third-party providers are expected to maintain appropriate security and confidentiality safeguards.

Security

We use commercially reasonable safeguards to protect your data, including:

• Encrypted transmission of data
• Authenticated account linking
• Permission-based access controls
• Monitoring for suspicious activity
• Session expiration and reauthentication controls

No system can guarantee absolute security, but we continuously work to protect your information.

Your Rights & Choices

Depending on applicable law and your organization's policies, you may request:

• Access your personal data
• Correct inaccurate information
• Delete linked account data
• Export of available records
• Unlink your Slack or Teams account

Third-Party Platforms

Slack and Microsoft Teams are third-party platforms with their own privacy practices and terms. Your use of those platforms is governed separately by their respective policies.

Tabi is not responsible for third-party platform operations or policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective when posted on this page with an updated revision date.

Continued use of the Integration after updates indicates acceptance of the revised policy.

Contact Us

For privacy questions or data requests:

Legal / Commercial: sales@tabiconnect.com

Product Support: tabisupport@tabiconnect.com